The following was received from our Customer Claremore Mechanical services after TNT had messed up with a scheduled delivery.
TNT collected the order on time, on tracking everything seemed to be o.k and eta on time, until I tracked in the afternoon and noticed the details had changed, I called TNT and they advised that out of the 2 parcels only 1 had been delivered and the other that had been separated somehow and would be going out for delivery today.
So, even though it initially seemed to be bad news for the customer, but because I had kept him updated every step of the way where possible (as I always do with these deliveries) he was happy with what we had done
I must say what a great service 😉
Claremore Mechanical Services Ltd
Mob: 07870 160496
Office: 0208 411 4937
First of all I would like to thank you for your perseverance and getting the system over the line. I would in particular like to Thank Daniel whom worked extremely hard on this project on your behalf and without a doubt was an invaluable asset in the success.
I would like to Thank you for all the effort that when it to achieving a successfully lST a special Thanks to Craig Harding for his dedication to this project.
A very professional delivery in particular the speed and constant delivery transit notification.
Thanks for everything including the super fast service and well spotted ref postcode!
l am very pleased to say that we had a successful black building test run on Saturday. Many thanks to everyone who was on site and to those back in offices arranging the visits. It all went smoothly and we greatly appreciated your support in the weeks running up to and on the day of the test. Many thanks, your support is greatly appreciated.
The customer at Royal Marsden Hospital commented to me today that he is extremely pleased with the level of service provided by Becky and the Engineers. He also said that Paul Osborne has really turned things around since he joined and remembers that Paul personally replaced a fan for him to provide urgent support recently, this went a long way. Thanks all — doing a greatjob!